30 day returns
When considering your purchase, particularly across our homewares range know that the majority of our products are handmade and therefore we cannot guarantee that the colour, size or style is identical to the image or description displayed on our website. These finer details can vary from product to product, but that’s what make this range so unique and beautiful.
Of course, we want you to love your purchase as much as we love all our products, however we understand that sometimes it’s just not what you expected. If you change your mind for any reason, you may return it to us within 30 days of the date you received it, no questions asked.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.
Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, damaged, washed or laundered any of the items.
Non-returnable items excluded from all change of mind returns include:
- Products described as "made to order"
- All forms of clearance stock (e.g. warehouse, floor stock etc.)
- Clearance items
- Personalised items
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
To arrange a return, please contact us at firstname.lastname@example.org with your name and order number and our Customer Care Team will be in touch within 48 hours.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If you notice that an item is damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
At your request, we will either replace the item or you may request a store credit.